Privacy Policy

 Preface

Welcome to our website www.denakeo.com, edited by Denakeo Limited.

Denakeo respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of your personal information. This privacy policy relates to our use of any personal information you provide through Denakeo website, explains how we collect information, what do we do with it and what controls we have in place.

By using this website, you consent to the collection and use of information in accordance with this privacy policy.

Personal data and browsing information

When you place an order for goods from Denakeo, we will ask for limited personal information. We may also collect personal information from you over the telephone or via written correspondence. This may include information such as your name, postal address, telephone or mobile number and email address. By entering your details in the fields requested, you enable Denakeo to provide you with the services you select. Your personal data will be used to:

• provide you with information, goods and delivery services offered through our website;
• administer your account with us;
• carry out research on our users’ demographics and tracking of sales data;
• send you information we think you may find useful or which you have requested from us, unless you have indicated that you do not wish to receive marketing information;
• invite you to share your opinions and comments about the goods you receive from us;
• plan and manage our business activities by understanding our customers’ needs.

We may also monitor who accesses our website. For example we may automatically collect browsing information about you, such as the type of Internet browser you use, the website which directs you to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. This information enables us to access build a profile of our customers.

We also use cookies on various pages on our website. This information does not directly identify you, for more information please read our section entitled “Cookies and your privacy”.

Denakeo will hold your information for as long as is necessary for the relevant service. You may opt-out receiving advertising or marketing adapted to the browsing information of your device, by contacting us directly, or by clicking on the unsubscribe link included in all our email communications.

Marketing purposes

Subject to obtaining your consent we may contact you by email with details of products and services, competitions or special offers. If you prefer not to receive any marketing communication from us, you can opt-out at any time by sending a written notice with your full name, postal address and email address to info@denakeo.com.

Cookies and your privacy

Cookies are small text files containing anonymous pieces of data which are issued to your device when you enter a website. These are stored and managed by your web browser and are used for a wide ranges of purposes described below:

• to establish statistics and volumes of visits and utilisation of different elements of our website, for example visited content and sections, and routes, enabling us to improve the interest and ergonomics of our services;
• to adapt the presentation of our website to the display preferences of your device (language, display resolution, operating system, etc.);
• to recognise your computer from previous visits, to remember what is in your basket, to speed up the process so you do not have to log on each time;
• to understand which parts of orur website are most popular, which in turn helps us to improve our services;
• to enable us to store your personal preferences, build a profile about you, and target our marketing and advertising campaigns;
• to allow you to access reserved and personal spaces on our site, such as your account, the login details or data that you may have entrusted us with previously;
• to implement security measures, for example when you are asked to log in or a service again after a certain amount of time has lapsed.

All analytics cookies are set on your device by Google Analytics who may use the information stored in those cookies and your IP address to compile anonymous and aggregate reports about how our website is used. If you wish to opt-out of this reporting you can do so by visiting the website here: https://tools.google.com/dlpage/gaoptout.

You can choose how cookies are handles by your device via your browser settings. The most popular browsers allow users to a) accept all cookies, b) to notify you when a cookie is issued, or c) to not receive cookies at any time. If you choose not to receive cookies at any time the website may not function properly and certain services will not be provided, spoiling your experience of the website. Each browser is different so you can check the “Help” menu of your browser to learn how to change your cookie preferences.

We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. If you wish to know more about cookies in general please visit: www.allaboutcookies.org.

There may be cookies set on our website by third parties. The setting and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the cookies that we know about and the means available to you for making choices with regards to these cookies.

Cookies with our advertising content distributed by third party website

When you access a website/application containing advertising space displaying one of our advertisements, this advertisement is likely to contain a cookie. This cookie is likely, subject to your choices, to be stored on your device and to enable us recognise your device’s browser during a valid period of the cookie concerned.

Cookies integrated in our advertisements distributed by third parties and the cookies we set are used for the purposes described below:

• establish statistics and volumes of visits to our advertising content when they are displayed and activated on third party’s websites/applications; identify this content and these websites/applications; determine the number of users who have used different element of our website.
• calculate the amounts due to the key players in the advertising distribution chain (communication agency, public advertising company, distribution site/support) and establish statistics
• adapt the presentation of the website/application to which our advertising content leads, follow any further browsing by your device on websites/applications or other advertising content.

We inform you that you can refuse cookies or modify their acceptance parameters by configuring your browser.

If your device is used by several people and when on device has several browsing software, we cannot be certain that the services and adverting destined for your device correspond well to your own use of the device, and not to the use of the others’.

Where applicable, sharing the use of your device and the configuration of the browser parameters with regards to cookies with the others falls under your choice and your responsibility.

Disclose of your personal data

We may disclose your personal data to our agents and service providers (for example providers of web hosting or maintenance services). We may also disclose your personal data where compelled to do so by law; in particular for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty; or if we believe that such action is necessary to protect the website or the rights, property or personal safety of any person.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place in an attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data for example:

• access to your account is controlled by password and username which are unique to you;
• we store your personal data on secured servers;
• payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not have the access to your personal information if you use a shared computer or a computer in a public place.

Change to Denakeo Privacy Policy

This privacy policy may be updated at any time with our without notice in order to comply with new practices or regulations. You may wish to visit this page every time you submit personal information to Denakeo Limited.

Your rights

Under the Data Protection Act 1998, you have the right to access, modify, query or delete your personal data information by writing to us. You have the right to require us correct any inaccurate information in relation to your personal data with free of charge.

Contact

If you have any further questions or comments concerning your privacy or wish update information we hold about you, please contact:

Data Manager

Denakeo Limited

International House

124 Cromwell Road

Kensington, London

SW7 4ET United Kingdom

Or email us at: info@denakeo.com

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Terms and conditions

RETURNS AND EXCHANGE

Denakeo Online Returns Policy & Procedure

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

You may download a Return Note from our website and fill out the details of your returned items or you can use a Cancellation Form to cancel your order if the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by emailing us at info@denakeo.com.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

If you require a refund we will refund the price paid by you for the goods (postage is not refundable) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: All returns must be in perfect condition, unopened, come with their original sealed packaging and shrink-wrap intact, we will not provide a refund if goods show signs of any damage or uses. In such circumstances, we will notify you that a refund will not be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Damaged Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we are be happy to exchange the items or offer you a refund.
Please notify us immediately by emailing us at info@denakeo.com.

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online.
This policy does not affect your rights under law as a consumer, which apply in addition.

THE RETURNS PROCESS

To return your order:

1. Completing the Necessary Documentation

Please complete the Cancellation Form or Returns Note which you can download from our website. If you cannot find it, please contact us by emailing us at info@denakeo.com with your order details.

2. Returning the Product

Please note that a full refund will only be provided for returned goods which are in original and perfect condition. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed.

When you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

3. Processing the Refund

If you have chosen a refund for your returned product, we will process the calculated refund with 14 working days of receiving your returned goods provided that you have returned the goods to us at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation.

Once your return has been accepted you will receive a return confirmation email, and we will provide you a credit note.

Refunds will normally show on your records within72 hours of being processed however, the speed of this processing is beyond Denakeo’s control and unfortunately same card issuers may take up to 10 days to reallocate your funds.

If you have requested an exchange or replacement on your Return Note, this will be processed within 7 days of receiving your returned goods and will be delivered via standard delivery.